We require a minimum of 4 hours’ notice (within business hours) for cancellations or rescheduling. Cancellations with less than 4-hours notice incur a 50% cancellation fee. “NO SHOW” incurs full charges.

We reserve therapists for you. Not informing us of your cancellation within the appropriate time, or not showing up at all greatly affects us and takes opportunities away from other clients. Your consideration of others is appreciated.

If you are arriving late, please give us a call immediately so that we can try to rearrange our bookings to still accommodate you. Late arrival may result in shortened sessions.

For the best experience, please arrive 5-10 minutes early to your session to sign in, use the restroom, and change into our robes and slippers (provided), if necessary.

Yes, please call us immediately to reschedule. When you are sick, a massage can overstress your body and could spread localized infections from the lymph nodes.

Groups of 4 or more guests are subject to a 50% deposit. A guarantee on the total number of guests and booked service is required at least 48 hours in advance. Late arrival may result in shortened sessions at full charge. A 15% tip will be added to your bill, 100% of which will go to your therapists.

For private events, we are more than happy to work with you to customize and organize. Please email us at manager@toetosoul.com with the details of your request, and we will reach out to you within 2-3 business days to start planning!

Reflexology primarily helps to relieve tension in the body, allowing you to feel completely relaxed. It also helps promote relief for a range of ailments including pain, stress, anxiety and depression, headaches and migraines, stiffness in the back or neck, sinus problems in the eyes or nose, circulatory problems, high blood pressure, indigestion, and heartburn.

Yes and yes!! Reflexology is generally very relaxing. However, it can be painful at times and this is completely normal. The pain you should feel should be one associated with great soreness, and often occurs when the therapist presses on one of your reflex pressure points which corresponds to a body part that is experiencing significant imbalance.

If you feel excessive discomfort, please let your therapist know immediately so that they can adjust the pressure. Your enjoyment and comfort always come first.

Yes! We specialize in an acupressure style of body massage, but our therapists are trained in a variety of styles.

Choose from: relaxation with oil, deep tissue with oil, or point press without oil. Please let the front desk and your therapist know.

It depends on your personal wellness goals, personal condition, and age. those with chronic conditions may benefit from bi-weekly or weekly sessions. Usually, the time between visits will increase, as your body begins to regain a state of natural balance and vitality. Monthly visits can help keep stress in check and build immunity. As a rule of thumb, sessions are shorter for elderly clients, very young clients, and clients with sensitive conditions.

For the best experience, please wear comfortable clothing. We can also provide slippers and robes for your comfort.

For foot reflexology, please wear loose pants that can be rolled up past the knee.

For upper body massage, tops that are loose around the arms are best to allow for smooth arm rotation during your session.

Body massages are enjoyed under a cotton sheet, in your underwear. Please come fully clothed, and you will be able to undress in the privacy of the body massage rooms. We reserve the right to turn away any guests who do not follow these guidelines.

We enforce a whisper zone, akin to a library. You may chat, but please lower your voice and shorten conversations. Focusing on the massage will give you the most therapeutic and relaxing result. Please turn off or silence your phone while in the Lounge. Your consideration of other clients’ space to relax and sleep is greatly appreciated.

An important part of massage is to reduce stress and promote relaxation. Even those that are meant to loosen tight muscles work best when the body is relaxed. To fully relax, please close your eyes, try to clear your mind, and focus on the massage. To mentally prepare yourself, please arrive early and turn off your phone. If you find it difficult to loosen up during a body massage, we recommend a short foot reflexology half session (25 mins) beforehand.

If you have any concerns or questions, please let us know at any time before or during your massage, so that we can assist you.

Yes! We specialize in an acupressure style of body massage, but our therapists are trained in a variety of styles.

Choose from: relaxation with oil, deep tissue with oil, or point press without oil. Please let the front desk and your therapist know.

Only clients are welcome in our Lounge. Please make other arrangements for babies, children, and pets.

Yes and yes!! Reflexology is generally very relaxing. However, it can be painful at times and this is completely normal. The pain you should feel should be one associated with great soreness, and often occurs when the therapist presses on one of your reflex pressure points which corresponds to a body part that is experiencing significant imbalance.

If you feel excessive discomfort, please let your therapist know immediately so that they can adjust the pressure. Your enjoyment and comfort always come first.

Please notify the front desk when making an appointment if you have high blood pressure, allergies, any physical ailments or disabilities, have been diagnosed or are being treated for any illness or disease, or if you are pregnant. Please book at your discretion. If you are hesitant, we ask that you do not come in and consult a doctor first. We do not provide medical advice or services. We are not a clinic.

Yes, please call us immediately to reschedule. When you are sick, a massage can overstress your body and could spread localized infections from the lymph nodes.

You may be among the majority who feel calm, relaxed, and revitalized. You may feel energetic or sleepy. Occasionally, some people feel nauseous, dizzy, or sore, but this is temporary and a part of the healing process.

To help the healing process, please drink plenty of fluids after your reflexology or massage session. Warm water or lightly-caffeinated tea is recommended, which will facilitate the elimination of toxins and help you remain hydrated.

All gift certificates can be fully customized for any service (e.g. 75 mins foot reflexology) or any dollar amount (e.g. $200 credit).

1. To purchase a physical gift certificate, please drop by any store in person.

2. To purchase an e-gift certificate, please fill out this form (pay via e-transfer). The e-gift certificate will then be emailed to you within 24 hours– usually same-day by 11:59 pm.

Gift certificates can be redeemed at any ToeToSoul branch, with no expiry date. Not redeemable for cash. Actual gift-certificate may vary from image. All gift certificates (physical and digital) are final sale and are nonrefundable.

No, our gift certificates do not have expiry dates.

They can also be redeemed at any ToeToSoul location for any service of choice.

Generally, stores do not offer refunds on gift certificates/cards. We operate similarly. This policy prevents fraud and money laundering, and protects the integrity of our clients’ gift purchases.

Gift certificate purchases are final sale. Gift certificates are non-refundable.

1. I lost an e-gift certificate:

Not to worry! We can help. Digital gift certificates are generally easily retrievable.

E-gift certificates are sent to the purchaser’s email inbox within 24 hours of purchase. Please find the gift certificate attached to that email. If you cannot find it, please do not hesitate to reach out. We can re-send the email to the address on file.

2. I lost a physical gift certificate:

The unique, physical gift certificate issued is required to redeem a service at any location. There are no refunds or reissuing of gift certificates.

If loss or misplacement is a potential concern for you, please purchase a digital gift certificate, which can be easily retrieved.

No, we follow the general policy of stores to disallow refunds on gift cards.

Once a gift card is purchased, it is considered final sale and are nonrefundable. This policy prevents fraud and money laundering.

Yes, please! We would be delighted to hear from you. Please leave feedback with the front desk, or send us an email at relax@toetosoul.com and a manager will follow up with you.

If you experience any discomfort due to room temperature, music volume, or noise volume, please notify your therapist or the front desk immediately, even during your service, so that we can adjust immediately.

We take your concerns very seriously, and we are committed to improving our services and care. We expect strict professionalism, empathy, and respect from all staff. If there is anything we could have done to make your experience even better, please let us know.

West Broadway Location:

There are 2 parking spots reserved for clients in the back, ample meter street parking along West Broadway and side streets, and some 2-hour free street parking in the area.

The 99 B-Line, #9, and #17 bus stop right in front of ToeToSoul. We are less than 2 blocks away from the Broadway-City Hall Canada Line Skytrain.

Downtown Location:

There is ample pay parking behind our building, and meter street parking along Robson Street and side streets. Downtown’s core is highly walkable, and there are many buses that operate on or near Robson i.e. the #5 bus.

The Expo, Millennium, and Canada Line Skytrains are all within walking distance.

Burnaby Heights Location:

There is ample parking in the Mall. Safeway is right above us.

Willowbrook Mall Location:

Willowbrook Mall provides ample free, outdoor mall parking. A number of buses stop around Willowbrook Mall.